Help & Support
Westphal IT supports students, faculty, and staff with software, printing, computer labs, and technology across the college. Browse step-by-step guides on WestphalOne or get help directly from our team.
Step-by-step guides on Westphal One
WestphalOne is our knowledge base, the maintained home for how-to guides written for the Westphal community. Sign in with your Drexel username and password to read them. If you’re a current student, faculty, or staff member, you already have access.
Popular guides:
- Getting started: accounts, first-week setup, and the basics.
- Printing: Web Print, release stations, and the Print Center.
- Software: what’s available and how to get it.
- Computer labs and the Virtual Lab: where to work and how to connect.
- Accounts and access: passwords, permissions, and services.
- Network and Wi-Fi: getting connected on campus.
Talk to Westphal IT
Real support from a team that knows your tools.
Our core hours are Monday through Friday, 9:00 AM to 5:00 PM.
University-wide services
Some services are run by Drexel for the whole university. For these, Drexel IT is your resource.
- Password resets and your Drexel account
- Drexel email and Microsoft 365 (Outlook, OneDrive, Teams)
- Campus Wi-Fi (DragonFly, eduroam, DrexelGuest)
- Multifactor authentication (Microsoft Authenticator)
- Zoom
Drexel IT knowledge base
Something not working?
Check the Westphal Status Page first to see if it’s a known issue our team is already addressing.